Return and Refund Policy
At AONE Dtf, we strive to ensure customer satisfaction with our digital products. However, due to the nature of digital downloads, we have specific rules regarding cancellations and refunds.
1. Digital Product Purchases
Since our products are digital and instantly accessible after purchase, all sales are final. Once the digital product has been downloaded or accessed, no refunds will be issued.
Please carefully review the product description and any available sample materials before making your purchase.
2. Order Cancellation
- Before Download: If you accidentally purchase a product and have not yet downloaded or accessed the product, you may cancel your order within 24 hours of purchase for a full refund.
- After Download or Access: Once the product has been downloaded or accessed, cancellations are not permitted.
To request an order cancellation before download, please contact us at [Your Contact Email] with your order details.
3. Refund Exceptions
We do not generally offer refunds for digital products, but we may grant them under the following exceptional circumstances:
- Technical Issues: If you experience technical problems that prevent you from downloading or accessing the product, and our support team cannot resolve the issue, you may be eligible for a refund.
- Duplicate Purchases: If you accidentally purchased the same product more than once, we will issue a refund for the duplicate transaction.
To request a refund under these circumstances, please contact us at [Your Contact Email] within [X days] of your purchase, and provide your order number and details about the issue.
4. Refund Process
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original payment method. Refunds may take [5-10 business days] to appear, depending on your bank or card issuer.
5. Non-Refundable Items
- Sale or promotional items are non-refundable.
- Custom or personalized digital products are non-refundable once the order has been fulfilled.
6. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Mail : aonedtf@gmail.com
Call/Whatsapp : 9943248400